Yes, we ship dozens of high value packages daily with no problems. All of our shipments are express, with insurance and adult signature required.
Yes, all of our online orders include free insured delivery.
Yes, we do ship internationally. Just do a standard checkout, and our online support will contact you about your order. International shipments can take anywhere from 2-10 days to reach.
We only ship through Fedex with insurance and signature required.
All in stock items generally take 2 business days to process before they are shipped to the customer. Shipments will typically reach you within 48 hours of shipping time.
We do ship to Military APO and FPO boxes. These shipments usually take an extra 5 days to reach.
Yes, call our store at 404-842-0266 and our sales associates can assist you with a phone order. We may ask you for a copy of your ID and Payment Method for fraud protection to complete your order.
Go to this page, click "Start A Consultation" and fill out the form. We will get back to you within 24 hours with details. Please try to provide as much information as possible.
Icebox's custom pendants start at $6,000 and can go into the hundreds of thousands depending on the size, quality requirements, and design complexities.
No, we do not provide insurance, but we recommend using your homeowners insurance, or renters insurance to insure your jewelry. An alternative which we highly recommend is Jewelers mutual which can be found on www.insureyourjewelry.com. All Icebox items over $3000 come with a free appraisal upon request.
Yes, we provide a one year warranty on all of our jewelry from the date of purchase. If any issues arise in the first year, we will repair your piece for free of charge. It is your responsibility to ship the item to Icebox, and call in to schedule your repair before you send it. If the item has been visibly abused (dropped, stepped on, etc) there will be a charge for the repair.
Yes, we provide a one year warranty on all of our watches from the date of purchase. If any mechanical issues arise in the first year, we will repair your watch free of charge. It is your responsibility to ship the item to Icebox, and call in to schedule your repair before you send it. If the item has been visibly abused (dropped, stepped on, etc) there will be a charge for the repair.
Typical custom pendants take 4-5 weeks to manufacture after the design has been confirmed. In some cases, custom items can be finished sooner if needed, please inquire with one of our salespeople.
You can cancel your order as long as the item has not yet shipped. Please call 404-842-0266 if you are interested in cancelling an order.
If you are looking to order an item, and need help finding your ring size, please call 404-842-0266 and we can arrange to send you a ring sizer set.
We keep very fair prices on all of our items. We don't ever price items high just to give discounts like many jewelry stores do.
No, Icebox is not an authorized Rolex dealer. Icebox is not an authorized dealer of any watch brands. We sell pre-owned and unworn watches.
An unworn watch is a watch that has never been worn, but has been registered to another name.
No, all of Icebox's watches have aftermarket diamonds meaning they were sourced by Icebox, and set by Icebox.
We have one location in the Buckhead area of Atlanta, GA. We are three lights down from Lenox Square Mall on the side of the Haverty's Plaza. If you have trouble locating us, please give us a call at 404-842-0266.
Our hours are Monday through Friday, 11AM-7PM. We are closed on weekends to give our staff time with their families. We are open the two Saturdays and Sundays before Christmas.
Icebox is privately held business, family owned since 1976. We have no outside partners or investors.
Absolutely! We can melt down your existing jewelry and use the materials to make a custom item. This type of job typically starts at $5000, considering we will be adding materials to the materials supplied by you.
Celebrities do walk into Icebox every day. We do not have a day without celebrities walking into the door. If you'd like to see our celebrity visitors, please check our Celebrity Photo Gallery here.
We recommend you send the item back, and we will size it for you one time for no charge. If the item is eternity (diamonds all the way around), there may be a charge due to the extra diamonds.
We accept payment through Credit Card (Visa, MC, Amex), Bank Wire, Cashier's Check, and Cash in store. If you are out of state and would like to pay cash, you can deposit the cash into our Wells Fargo, Bank of America, or Chase accounts. If you would like the bank deposit information, please call 404-842-0266 and we will send it to you by email or text message.
Yes, we only source our diamonds from suppliers who are guaranteed 100% conflict free. It is a very strict policy in our company.
Yes, our live chat is on during business hours which are Monday-Friday 11AM-7PM (Eastern Standard Time). Please click here to start a live chat conversation!
Yes, please contact us in store, by email or by phone with your inquiry. We can ice out watches in as little as 2 weeks. Adding diamonds to an entire watch starts at $12,000 not including the bezels.
Yes, if you are a local customer, bring it into our Atlanta store and we can give you an on-the-spot value towards new jewelry. If you are out of state, we can still accomodate you, but you may need to send the item in to get a trade in value. Please contact us at 404-842-0266 or firstname.lastname@example.org to get started on a trade in.
There are many technical aspects of a diamond. The most important thing is to buy from a reputable store, and buy something you like!
No, we only make jewelry in gold or platinum with diamonds. We do not make anything with silver or CZ (imitation diamonds).
No, we only sell natural diamonds.
If you do not have permission from the original purchaser, we cannot make you that item. However, we can make some design variations to get you into a similar item without copying the design completely.
Yes, we have a jewelry buying department. Because we are in-house manufacturers, and one of the highest volume single jewelry store in the country, we recycle the materials which allow us to pay you more for your gold, diamonds and watches.
Appointments to sell jewelry are not required, but if you have time to, please call 404-842-0266 and schedule an appointment with our buying department. We usually finish buy transactions in 5-10 minutes, very fast!
Yes, as one of the nation's top retailers of pre-owned watches, we pay strong on all high end brand name watches.
Yes, we buy sealed bullion for 92%. Unsealed bullion is typically 88-90%.
This varies case by case. Watches are traded in at current market price based on our in-house appraising and buying department. Some but not all jewelry can be traded for 100% credit towards an item double the price or more.
Yes, we can add diamonds to almost anything. We have tons of experience in this, and do jobs quickly to top quality standards.
No, we do not charge premium prices for different colors of gold. Many companies do, but we charge the same for white, yellow and rose gold.
No, if you would like to order to multiple addresses, please place separate orders.
There are many advantages! We sell a very high quality product and have the best customer service center in the country.
You can subscribe in the footer of our website, and you can unsubscribe in the "my account" page of our website. Or find one of our emails, and click "unsubscribe" at the bottom.
We do offer repairs for items purchased from Icebox. If it is under warranty it will be for no charge, if it is out of warranty (after one year from purchase) there will be a charge.
Yes, our local taxes are 8.9%. For out of state customers & online order, there is no sales tax.
Yes, we are licensed by the City of Atlanta to loan on jewelry. Our loan department is open M-F 11AM-7PM. We give cash loans for up to $250,000. Our minimum loan is $1,000.
Yes, you can purchase online and send a gift to someone. Please contact customer service with the shipping address and name of the recipient that you would like the order shipped to at email@example.com or 404-842-0266. If you would like to have your order gift wrapped, please let us know and we can do this for you at no additional charge.
If you are paying with a credit card, in order to minimize fraud, we must be able to speak to you on your billing phone number to confirm and verify your order.
To check the status of your order, please email firstname.lastname@example.org or call 404-842-0266.
If the ring was purchased from Icebox, we offer the first resizing for free. If you are local to Atlanta, please come into the store to have the item resized. If you are out of state, please contact email@example.com or 404-842-0266 for shipping instructions. Note: This does not include eternity bands (diamonds going all the way around) that were ordered in the incorrect size. Eternity bands must be remade in the correct size. if it is being re-made in a larger size, ayou may incur additional charges. The eternity band must be returned in original unworn condition,
Icebox does not share your personal information, and does not store your personal information or credit card numbers.
If you are paying with a bank wire, or cash deposit, we can ship to any address you prefer. If you are paying with a credit card, we must ship to your billing address. If you would like the order shipped to an alternate address, you will need to call your credit card company and add the alternate shipping address on file with your card so we can ship it there. If you are paying with Paypal, we must ship to the confirmed address on file with Paypal.
Icebox is a top buyer of gold, diamond and luxury watches. Just check out our reviews and you can see for yourself why Icebox is the place to sell your jewelry for the best prices.
Icebox offers repair services on all watches purchased from them. We also offer repair services on Rolex watches.
Icebox offers a one year manufacturer's warranty on all jewelry items purchased from Icebox. Icebox offers a 2 year warranty on the movement on all timepieces purchased from Icebox. The warranty covers any manufacturing defects on the item. The warranty does not cover lost or damaged items. To ensure your jewelry is protected against loss or damage, please insure your item with your insurance provider.
Merchandise must be returned within 30 days. It must be presented in its original packaging and accompanied by the appropriate sales slip, any appraisals and or diamond grading reports (if applicable). We will be pleased to arrange an exchange or issue a merchandise credit. NO CASH REFUNDS OR CREDIT CARD REFUNDS will be given. We cannot accept returns of engraved merchandise, special orders, custom orders or items which show signs of wear. NO REFUNDS for deposits towards special orders or custom orders will be given.
If you are local to Atlanta, GA, please feel free to come by and Icebox will professionally clean your jewelry purchased from Icebox free or charge. Icebox recommends that you use a jewelry cleaner specifically made for diamonds and gold jewelry. You can also use a soft toothbrush and warm water with a little dishsoap to clean your jewelry items if you do not have jewelry cleaner available.
3255 Peachtree Rd NE
Atlanta, GA 30305
Telephone: (404) 842-0266
© Copyright 2017, IceboxJewelry.com - An Icebox Inc. Company - All Rights Reserved IceboxJewelry.com is NOT an authorized dealer of Rolex or any other brand displayed on our site.
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USA firstname.lastname@example.orgLast Edited on 2016-10-03
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